Microsoft Business Applications: “we are all in this together”

One of Microsoft Business Applications cultural pillars is “we are all in this together”, and as we are all adapting to a new way of working, living and interacting, to keep each other safe and reduce the burden on our health services and critical infrastructure, it has never felt more relevant.  

Over the last few weeks, Microsoft has circulated numerous industry updates, including; customer commitments for business and cloud services continuity, cloud services FAQs, alongside a plan and report to support resilient operations. Microsoft has also shifted to a digital model for all key remaining Microsoft events for 2020 with websites now stating, ‘in lieu of an in-person experience’ 

And last week, we watched from the isolation of our homes, the President of Microsoft Business ApplicationsJames Phillips present the Business Applications Launch Event from his home study.  

The virtual event includes demonstrations of some of the new Dynamics 365 and Power Platform capabilities spanning customer engagement, commerce, and supply chain management.  

Exceed customer expectations with an intelligent supply chain 

The update will enable Dynamics 365 Supply Chain Management to deliver predictive insights and intelligence from AI, IoT, and mixed reality to organisations across planning, production, inventory, warehouse, transportation management, and asset management.  

The release of out-of-the-box IoT leverages Azure IoT Hub to connect signals from mission-critical assets with business transaction data. This enables manufacturers to improve uptime, throughput, and quality by proactively managing shop floor and equipment operations with a real-time view of their entire production and stock. 

Supply Chain Management now integrates with Dynamics 365 Field Service to help reduce downtime of geographically dispersed mission critical assets by automating field service operations, as well as Microsoft Dynamics 365 Guides to train your workforce faster.  

View the virtual launch event to see how Eaton, a multinational power management company, with 97,000 employees serves customers in 175 countries, leveraging Dynamics 365 mixed reality solutions as part of its ‘Industry 4.0’ transformation 

Seamless B2C and B2B customer journeys across sales, marketing, and service 

B2B organisations can take advantage of new customer engagement capabilities in Dynamics 365 Sales, Marketing, Customer Service, and Field Service to provide customers with unified, consistent, and personalised experiences throughout the entire buyer journey. 

Power Platform: New ways to analyse, act, and automate 

Power Automate adds robotic process automation (RPA), Power Apps adds mixed reality experiences and Power BI adds new capabilities. With the new features, Power Apps is one of the first low-code no-code platforms that makes it possible for everyone to build mixed reality applications. 

Microsoft Power BI is delivering new capabilities focusing on three key areas to help customers drive a data culture; amazing data exploration experiences; meet the most demanding needs of our enterprise customers; weave business intelligence deeply into the fabric of the organization.  

View the Microsoft Business Applications Virtual Launch Event, to see the work Microsoft are doing with one of the world’s largest companies, ABB, a leader in robotics, power, heavy electrical equipment, and industrial automation technology worldwide. 

To find out more, view the Dynamics 365 Blog, 2020 release wave 1 launches with new apps and over 400 features. Or for a complete list of new capabilities, please review the Dynamics 365 and Power Platform 2020 release wave 1 plans. 

Microsoft’s customer commitment includes allowances for uptake of the 2020 release wave 1, as well as the timely release of innovations and capabilities that can help your business adapt to challenges now and in the future.  

If you would like to discuss your Microsoft Dynamics 365 solution or any of the points above, please reach out to the team