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What’s New and Highlights in Business Applications

2019 release wave 2 launched this month and is one of the biggest to date with over 400 updates, new apps and industry solutions released across the Dynamics 365 and the Power Platform, and showcases Microsoft’s continued investment into artificial intelligence to unlock proactive insights and drive intelligent action to accelerate business transformation.

Learn more about the release wave 2 from James Phillips, Corporate Vice President, Business Applications Group, here.

New products
  • Dynamics 365 Product Insights
  • Dynamics 365 Virtual Assistance for Customer Service
  • Dynamics 365 Commerce
  • Dynamics 365 Connected Store
  • IoT Intelligence for Dynamics 365 Supply Chain Management
  • Dynamics 365 Fraud Protection (generally available)

The introduction of new products has also seen the Dynamics 365 suite icon refresh. You may have already noticed these changes but you can find an overview of all applications below.

Licensing Update

Dynamics 365 also moved from multi-application, one-size-fits-all Customer Engagement (CE), Unified Operations (UO), and Dynamics 365 Plans to focus efforts on the licensing of individual applications, allowing you to add or remove applications as the company grows and changes over time.

Key details, effective from October 2019:

  • CE, UO, and Dynamics 365 Plans will no longer be offered
  • Individual Dynamics 365 CE and UO applications will be available for subscription as Base and Attach licenses (see details below)
  • Finance and Operations will be split into two individual applications: Supply Chain Management and Finance

There are new licensing options for PowerApps and Microsoft Flow too. Microsoft Dynamics subscribers may continue using PowerApps and Flow to extend and customize their Dynamics 365 applications. However, Dynamics 365 Enterprise licenses will no longer include general purpose PowerApps and Flow use rights. In other words, a Dynamics 365 Enterprise application user can continue to run PowerApps applications within their Dynamics 365 environments but running PowerApps applications in non-Dynamics 365 environments will require an additional PowerApps license. An additional Flow license will also be required to run Flows that do not map to a Dynamics 365 application context.

You can find out more on the licensing update over on Microsoft’s website, here.

Reasons to Renew or Invest

Dynamics 365 drives measurable results. An independent analysis from Nucleus Research revealed that for every dollar spent on Dynamics 365 solutions, companies realize an average of $16.97 in returns. According to the report summary, “this is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively.”

If you would like to find out more or have a question, then please do contact our team – we’re happy to help.

View Dynamics 365: 2019 Release Wave 2, here.

View Power Platform: 2019 Release Wave 2, here.