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Close Brothers Vehicle Hire: Digital Transformation

Client Background

Close Brothers Vehicle Hire (CBVH) is part of the Close Brothers Group PLC and provide comprehensive vehicle solutions, including; vehicle rental, contract hire, finance solutions and fleet management services. CBVH reached the end of their IT landscape life-cycle in 2018 and embarked on a business wide digital transformation project across all finance and operational parts of the business from 2019.

Business Needs

The aim was to support the strategic goal to continuously expand the fleet year on year, improve customer service and drive new efficiencies in business process, and to do so CBVH invested in the Microsoft Dynamics 365 suite.

 

 

Solution

The digital transformation project has been delivered in several phases.

The first was the implementation of CE by Infinity Solutions, a fellow Microsoft Partner.

The second phase is Microsoft Dynamics 365 for Finance and is based around four pillars: engage your customers; empower your employees; optimise your operations; and transform your products. The scope of this phase, included: finance and core ledgers, cash and collections management, purchase to pay and budgeting.

Documentation, statutory reports, financial statements and operational reports were all created to ensure consistency of brand, and to support the statutory and financial requirements, and the internal processes of the business. The solution also provided a data platform for rich business intelligence (BI) analysis.

Over ten months, a project team with core members including; project manager, project governance, solutions architect, lead consultant, application consultant, technical consultant, developer and environment/data manager, worked with the internal team to implement the finance solution, and remained onsite for a month post go-live to ensure the team remained supported and any teething problems rectified.

 

CBVH has also invested into our Managed Services offering so to ensure the team are versed in the solution and familiar with the team, a member of the Managed Services team support the core team, pre and post go-live.

The final phase for the operational elements of the business will support CBVH to manage, grow and transform their business with advanced features for rental, leasing and service management and a technology framework rooted in mobility, telematics, social commerce and analytics.

Digital Transformation Benefits

The new finance solution went live in February 2020 and the business is already experiencing the benefits from the implementation of the new D365 Finance and Operations system and our Managed Services offering.

Discover how the end users found the implementation in the document below.

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Full Case Study

Case Study

Close Brothers Vehicle Hire’s digitally transform the business through the implementation of customer engagement, finance and operations and BI, with continued support from Managed Services post go-live.

INDUSTRY

Vehicle Solutions

SOLUTION

Microsoft Dynamics 365: Finance & Operations, CE, BI and Managed Services

USERS

20

THE TEAM THAT WORKED ON THIS PROJECT

Adam Seaton

Adam Seaton

Project Sponsor

Pauline Rock

Pauline Rock

Project Manager

Shaun Bland

Shaun Bland

Lead Consultant

Hayley Small

Hayley Small

Application Consultant

Yuan Yee Yim

Yuan Yee Yim

Environment & Development

Stewart Duffill

Stewart Duffill

BI Consultant

Chris Roper

Chris Roper

Managed Services

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