We are defined as a data controller under the GDPR and Data Protection Act 2018 and are registered with the Information Commissioner’s Office (ICO) under ZA519896.
How we use information
We may gain information about you from your use of this website. It may be ‘voluntary information’, information that you provide to us such as personal data, (e.g. contact details) or ‘involuntary information’, information that we gather through our monitoring of visits to this website.
Involuntary information will not generally identify individual visitors to our website and is mainly statistical. It will be used mainly to improve the website and its navigability, and to identify areas that are of most interest to visitors.
Where visitors are identified by providing personal data when using functions on the website such as ‘live chat’ or the ‘contact us form’, they can be either individuals in their own right and/or organisations, and the information we gain will be used to fulfil your request.
The information obtained will be retained and utilised in accordance with all applicable laws in particular, the Data Protection Act 2018 and the General Data Protection Regulation, in accordance with which we will maintain and protect the confidentiality of your information.
We will process personal data when you or your organisation enter into agreement with us regarding delivery of our service – hereunder products and software. We will use this personal data to fulfil our agreement with you or your organisation, and we may also contact you as part of our customer satisfaction surveys or for marketing research purposes.
We are the sole owner of the data collected and will not transfer, trade, sell or share the data.
We will use the information to improve our services and for marketing purposes only where a person/organisation has supplied explicit consent. Further, we will use your data to respond to your enquiries, provide you with non-legal services and manage your relationship with us.
We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our services which might be of interest to you. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, we will process your professional data based on legitimate interests to send you a fair processing notice and then respect any communication preferences given to us.
You have the right to opt-out of receiving our marketing information. You may exercise the right at any time by contacting us at: firstname.lastname@example.org. If we send you any marketing emails, we will always provide an unsubscribe option to allow you to opt-out of any further marketing emails. If you opt-out, you will be added to our suppression list to ensure we do not accidentally send you further marketing information. When unsubscribing from any postal marketing, you may initially still receive some content which has already been printed or sent, but we will remove you from any future campaigns. We may still need to contact you for administrative or operational reasons, but we will make sure that those communications do not include direct marketing.
We sometimes use third party service providers to send out our marketing material but we only allow them to use that information on our instructions and where they have agreed to treat the information confidentially and to comply with the data protection legislation.
We will retain your details on our marketing list until you opt-out at which point we add you to the suppression list. We keep the suppression list indefinitely to comply with our legal obligations to ensure we do not accidentally send you any more marketing material.
Links and IP addresses
Our websites contain links to various third-party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
We use IP addresses to assess patterns, gather broad demographic information for aggregate use, track visitors to the website’s movements, and to manage our website. We do not link the IP addresses with any identifiable personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach as required by law.
How long will we keep your information for?
In determining the appropriate retention period for the retention of personal data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means and the applicable legal requirements.
In certain circumstances we may anonymise your personal data so that it can no longer be associated with you, in such cases we may use such information without further notice to you.
The GDPR and Data Protection Act 2018 provide you with a number of rights. Your key rights are set out below. Further information may be obtained from the Information Commissioner’s Office.
To be informed in a clear, transparent and easily understandable way about how we use your personal data and about your rights.
Request to access your personal data. This provides you with the right to obtain a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This allows you have any incomplete or inaccurate data corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no valid reason for us continuing to process it.
Object to processing your personal data. In cases where we are relying on a legitimate interest or those of a third party and there are particular facts which make you want to object to us using your data on this basis and we do not have a compelling legitimate basis for doing so which overrides your rights, interests and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal data. This allows you to ask us to suspend the processing of personal data about you.
Request the transfer of your personal data to a third party where you provide it to us and we are using it based on your consent, or to carry out a contract with you, and we process it using automated means.
Withdraw consent. In limited circumstances we will be relying on your consent to the collection, processing and transfer of your personal data for a specific purpose. You have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your personal data for the purpose or process you originally agreed to, unless we have another legitimate interest in doing so.
Lodge a complaint. If you consider we are using your information in a way which breaches the GDPR or the Data Protection Act 2018, you have the right to lodge a complaint with the ICO.
If you wish to review, verify, correct or request the erasure of your personal data, object to the processing of your personal data, withdraw your consent to the processing of your personal data or request that we transfer a copy of your personal data to a third party please contact email@example.com.
We will respond to your request as soon as we can.
Changes to this Privacy Notice
Any changes we make to our Privacy Notice in the future will be posted on our website and where appropriate notified to you by email or otherwise.