SLA’s to match your requirements
Using robust support processes and with resources in different time zones, Seaton Partners is able to provide customers with a comprehensive SLA to meet their requirements. Our depth of functional and technical knowledge allows us to provide a high quality support solution to customers.
Seaton Partners encourages customers to establish a long term vision of their Microsoft Dynamics enterprise solution and actively manage the solution post implementation. Our managed services team engages during the Dynamics 365 / AX project implementation to understand customer specific processes and other technical aspects such as system integrations and all significant enhancements. This allows for a natural and smooth transition of the Dynamics 365 / AX solution to managed services team and gives customers immediate benefit from a qualified resource pool who are well versed with the customer solution.
Engaging with our Managed Service team allows customers to optimise the use of internal resources while benefiting from the Dynamics 365 / AX expertise embedded in the Service Team. Ongoing engagement allows customers to reduce the risk of internal knowledge erosion due to changing staff priorities or staff turnover and provides customers with a partner who is up to speed on their Dynamics 365 / AX application and the latest developments of the product suite.
High return on investment
Managed services provides customer access to a wide base of functional and technical expertise allowing internal staff to focus on core business activities. Our mature support tools and processes ensure quick solution turnaround and enable customers to get the maximum value for their investment in managed services.
Ability to build your team dedicated to your company
By using our Managed Support Services, customers benefit from a dedicated knowledgeable team. As a further extension to this service, where appropriate, we can appoint dedicated full time resource to meet your company requirements with our ‘Build Your Team’ option. This allows customers to enjoy the benefits of full time dedicated resource in roles (e.g. A Dynamics 365 / AX developer) and be confident any other services will be dealt with by the Managed Services team. This has the benefit of providing, cost effective skilled resource to customers without the need of employment.